Refund Policy
Last updated: 20 September 2026
14-day money-back guarantee. If VA Upgrade is not right for you, email us within 14 days of your purchase and we will refund you in full.
How to request a refund
- Email xnyofficial@outlook.com within 14 days of purchase.
- Include your order number (shown on your receipt email) and the email address you used to buy.
- Optionally tell us what did not work for you — it helps us improve, but it is not required for a refund.
How refunds are processed
- Approved refunds are issued by our payment provider back to your original payment method.
- Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
- Refunds include the amount you paid at checkout; any fees charged by your bank are outside our control.
What is not covered
- Refund requests made more than 14 days after purchase.
- Products where we find evidence of piracy, redistribution or shared order numbers — in that case the licence is revoked instead (see our Terms of Service).
- Repeat refund abuse: customers with a pattern of repeated purchase-and-refund cycles may be declined.
Digital delivery notice
Your PDFs and video access are delivered digitally immediately after payment. By requesting a refund you acknowledge that your access to the course materials will be withdrawn once the refund is processed.
Contact
Refund questions: xnyofficial@outlook.com (include your order number).